Terms & Conditions
CANCELLATION + PAYMENTS
Our time is very valuable. In order for us to maintain a steady schedule and allow prompt time and fairness to all guests and team members we kindly request guests to confirm appointments, and give at least 48-hour notice of cancellation or rescheduling.
Should you be unable to attend your appointment(s) and need to cancel or reschedule, please allow at least 48 hours notice to avoid being charged. Cut-off time for cancellations or rescheduling is 2 days PRIOR to the scheduled service time. Sage + Mane hair salon reserves the right to charge 50% for services cancelled or rescheduled less than 48 hours before reservation, and 100% for last-minute cancellations and No-Show appointments. The incurred fee(s) must be paid before further bookings are accepted.
BOOKING
NEW CLIENTS: We ask that you please have a valid card ready when scheduling, as it will be required to secure your reserved appointment online and/or by phone. We will not accept appointments without a form of payment on file.
ESTABLISHED CLIENTS: We will ask for a valid credit card to be placed on file (if not already), and it will only be charged if: Cancellation is less than 24 hours: a fee (variable) will be required at the time of cancellation and/or to be rescheduled. No-Shows: We will charge 100% for the service(s).
APPOINTMENT REMINDERS + CONFIRMATIONS
Multiple appointment reminders and confirmations are sent in the days leading up to your scheduled appointment(s). If you are not receiving your appointment notifications, please give us an updated mobile number or email address.
Confirmation emails and text messages are sent one week prior to appointments. PLEASE CONFIRM YOUR APPOINTMENTS.
Reminder emails and texts will be sent 1 day before your appointment.**
CHILDREN IN THE FACILITY
Due to Safety considerations, and for the comfort of all our guests, we prefer that children stay home unless receiving our services.
SERVICES & PRICING
All services and prices are subject to change at any time, with or without notice.
HAIR COLOR SERVICES
Color service price subject to change based on length, thickness, and customization.
A stylist cannot guarantee results once a guest leaves our salon without the use of recommended haircare and styling products to complement the color service / treatment received. We highly recommend taking the advice of your hair care professional, and investment in at-home care.
If there is an issue with a color service preformed, a REDO can be made if done within 7 days of the original service.